How do I email a customer when their question is answered?
If a shopper leaves an email address when asking, Product Question & Answer can email them as soon as you publish your reply. It is one of the simplest ways to bring an interested buyer back to the product page.
Turn on notifications
Go to Stores → Configuration → AppifyCommerce → PQA → Email Notifications.
| Setting | What it does |
|---|---|
| Enable Email Notifications | The master switch. While this is No, no emails are sent at all. |
| Delivery Mode | Choose SMTP or SendGrid API. |
| Recipient Email | Where your team is alerted about new questions. |
| Sender Email / Name | The From address customers see. |
| SMTP host, port, encryption, username, password | Used in SMTP mode. |
| SendGrid API Key | Used in SendGrid mode. |
Credentials are stored encrypted in Magento's configuration.
When the email goes out
The shopper is emailed the first time you save their question with both:
- an answer filled in, and
- Status set to Approved
Each shopper is emailed once per answer, so re-saving the question later does not send duplicates.
Your Sender Email must be on a domain your mail provider has verified. If it is not, the provider rejects every message and nothing arrives — even though the settings look correct.
If email is switched off or misconfigured, question submission still works normally. Shoppers are never shown an error because of a mail problem. Failures are recorded in var/log/system.log.
You can install Product Question & Answer for Magento from here.
Contact Us at support@appifycommerce.com