How can I view analytics for the WhatsAppify chat widget?
WhatsAppify includes an analytics dashboard that helps you track how visitors interact with the chat widget on your website.
What Metrics Are Available?
- Total Clicks — Number of times visitors clicked the WhatsApp chat button.
- Unique Visitors — Number of distinct visitors who interacted with the widget.
- Conversations Initiated — How many visitors started a WhatsApp conversation.
- Peak Hours — Times of day when your chat widget gets the most engagement.
- Device Breakdown — Whether visitors are on mobile or desktop when they click.
How to Access Analytics
- Log in to your AppifyCommerce dashboard.
- Go to WhatsAppify → Analytics.
- Select the date range you want to review.
- View the dashboard for a summary of engagement metrics.
Using Analytics to Improve Engagement
- If click rates are low, try adjusting the widget position or welcome message.
- Use peak hours data to align your team's availability with high-traffic times.
- Monitor device breakdown to ensure the widget works well on both mobile and desktop.
tip
Check your analytics regularly to identify trends and optimize your customer engagement strategy.