When you install the app, it will automatically ask you to perform every step.
However, you will find all the necessary instructions by expanding the 'More' menu; select the first option ''Installation'' from the menu, and kindly follow each provided instruction to make the app working properly.
Please refer to the below images & video.
On the particular product page, the customer will find the "Ask a Question" button. Upon clicking this, a form will pop up which will allow customers for asking the question.
You will find settings option by expanding the 'More' menu; in settings there is one option with the title:- 'only logged-in customers will be able to ask questions' along with this you will find a button to enable or disable this option, its default value is disabled you can change to enable to allow only logged-in customer to ask questions.
For security purposes, We allow only logged-in customers to vote a question. you cannot change this setting from anywhere.
Yes, Under the "Settings screen > Support Team Email(s)" section, you can provide as many comma-separated valid email addresses as you may require.
Under the Answer screen, you will find a tick box to make the answer public.
By default, it will remain to untick. tick it if you desire it to be visible to all.
Yes, Under the "Settings" section, you will find a button with the "Get email notification on new question submission?" title.
It is set to default to "Enabled" but if you want to stop notifications, set it "Disable".
1) Go to MailChimp Integration Screen.
2) Copy and paste your MailChimp API Key and List Id under which you want to sync all customer data.
3) Click "Connect".
1)To get apikey
Login to your MailChimp account via http://mailchimp.com
Once logged in to MailChimp, click on the Account Name at the top of the left hand side bar and select Profile.
Click on Extras and a drop down will appear. From here, select API Keys.
Under Your API Keys you’ll find your API Key listed in the table below.
2)To get listid
Navigate to the Lists page.
Click the drop-down menu next to the list you want to work with, and choose Settings.
Click List name & defaults.
Find the List Name heading and look nearby for the List ID.
1) You will find the 'Add Question' Button at the end of the very top panel on the homepage.
2) Select a product regarding which you desire to post a question.
3) Enter your question in the 'Question box'.
4) Write an answer in the 'Answer box'.
5) Leave the "Make it public" tick ON.
6) Click "Save".
7) Go to a particular product page and you will find your question posted there with the answer.
8) Kindly, refer to the given below images.
Yes. Customers will be able to sort questions by most recent or by most helpful. All questions will be sorted by most recent by default.
Under the 'Answer screen', you will find a tick box beside 'to notify the questioner about answer' title;
By default, it will remain tick.
Untick it if you don't desire the questioner to get notified about the answer.
Easy, you will find the 'Import/Export' option by expanding the 'More' section; now you could import your existing questions/answers by uploading .csv file, or export all your questions/answers in .csv file format.
Note:- Please assure that your .csv file follows the exact format shown in the Sample.csv file.
We are here to help :)
You can email us at Support@appifycommerce.com any time if you find any query or any difficulty regarding the app.