How do I import/export the questions & answers? Step 1 Import Export Questions & Answers Locate the ‘Import/Export’ option within the ‘More’ section.You can import your existing questions and answers by uploading a .csv file.Alternatively, you can export all your questions and answers in .csv file format. Note: Please make sure that your .csv file adheres to the exact format demonstrated in the ‘Sample.csv’ file.”
Can I decide whether to notify the questioner when an answer is posted/updated or not? Step 1 Single question delete Navigate to Q&A within the appClick the edit button for the question you want to replyCheck “Notify the questioner about the answer” to notify users regarding their questions reply Get the Product Questions & Answers App Here
How do I post a question myself? Step 1 Adding a Question Click the “Add Question” button located at the top of the app’s homepage. Step 2 Updating Question Details On the left side, click the “Select Product” button to choose a product.In the “Question input” field, type your question.(Optional) You can select or upload images related to the question.In the “Answer input” field, write your answer.(Optional) You can select or upload images related to the answer.Toggle the status to determine whether to publish or unpublish the question.Save your settings by clicking the “Save” button. These revised steps should make it clear and easy to follow when adding and updating questions within the app. Get the Product Questions & Answers App Here
How do I integrate MailChimp? Step 1 Setup mailchimp Navigate to the MailChimp within the app. Add mailchimp API key and List Id Click update/disconnect button to save your settings. Click save button to save your settings.
Is there any ability to stop notification when a new question gets posted? Step 1 Enable disable email notification on new question. Navigate to the Setting screen within the app. Enable/disable Email notification on new question. Click it and save your settings. Get the Product Questions & Answers App Here
How do I decide whether to make an answer publically visible or not? Step 1 Update questions visibility at storefront Navigate to the particular question and edit it.Enable toggle button to make it publish or unpublishClick save button to save your settings. Get the Product Questions & Answers App Here
How can I receive notifications on multiple email addresses when a new question is posted? Step 1 Update support team email addresses Navigate to the Support Team Emails in setting screen within the app. Add support team email address with comma separated Here’s an example of how your list should look: s[email protected], [email protected], [email protected] Get the Product Questions & Answers App Here
Who are eligible to vote questions? For security purposes, We allow only logged-in customers to vote a question. you cannot change this setting from anywhere. Get the Product Questions & Answers App Here
How do I decide which customers can ask questions? Step 1 Enable setting in app Navigate to the Advanced setting screen within the app. Enable “Only logged in customers will be able to ask questions” Step 2 Enable Require the customer's login in shopify admin Go to ‘Settings’ in your Shopify admin panel.Navigate to ‘Checkout’ and select ‘Customer contact method.’Choose the option that reads ‘Require the customer to log in to their account before checkout’ in order to activate these features.” Get the Product Questions & Answers App Here