How do I import/export the questions & answers?

Step 1

Import Export Questions & Answers

  1. Locate the ‘Import/Export’ option within the ‘More’ section.
  2. You can import your existing questions and answers by uploading a .csv file.
  3. Alternatively, you can export all your questions and answers in .csv file format.

Note: Please make sure that your .csv file adheres to the exact format demonstrated in the ‘Sample.csv’ file.”

How do I post a question myself?

Step 1

Adding a Question

  1. Click the “Add Question” button located at the top of the app’s homepage.

Step 2

Updating Question Details

  1. On the left side, click the “Select Product” button to choose a product.
  2. In the “Question input” field, type your question.
  3. (Optional) You can select or upload images related to the question.
  4. In the “Answer input” field, write your answer.
  5. (Optional) You can select or upload images related to the answer.
  6. Toggle the status to determine whether to publish or unpublish the question.
  7. Save your settings by clicking the “Save” button.

These revised steps should make it clear and easy to follow when adding and updating questions within the app.

How do I integrate MailChimp?

Step 1

Setup mailchimp

  1. Navigate to the MailChimp within the app.
  2. Add mailchimp API key and List Id
  3. Click update/disconnect button to save your settings.
  4. Click save button to save your settings.

How do I decide which customers can ask questions?

Step 1

Enable setting in app

  1. Navigate to the Advanced setting screen within the app.
  2. Enable “Only logged in customers will be able to ask questions”

Step 2

Enable Require the customer's login in shopify admin

  1. Go to ‘Settings’ in your Shopify admin panel.
  2. Navigate to ‘Checkout’ and select ‘Customer contact method.’
  3. Choose the option that reads ‘Require the customer to log in to their account before checkout’ in order to activate these features.”