We are here to help 🙂
You can email us at [email protected] any time if you find any query or any difficulty regarding the app.
How do I import/export the questions & answers?
Easy, you will find the ‘Import/Export’ option by expanding the ‘More’ section; now you could import your existing questions/answers by uploading .csv file, or export all your questions/answers in .csv file format.
Note:- Please assure that your .csv file follows the exact format shown in the Sample.csv file.
Can I decide whether to notify the questioner when an answer is posted/updated or not?
Under the ‘Answer screen’, you will find a tick box beside ‘to notify the questioner about answer’ title;
By default, it will remain tick.
Untick it if you don’t desire the questioner to get notified about the answer.
Do customers able to sort questions on the product page?
Yes. Customers will be able to sort questions by most recent or by most helpful. All questions will be sorted by most recent by default.
How do I post a question myself?
1) You will find the ‘Add Question’ Button at the end of the very top panel on the homepage.
2) Select a product regarding which you desire to post a question.
3) Enter your question in the ‘Question box’.
4) Write an answer in the ‘Answer box’.
5) Leave the “Make it public” tick ON.
6) Click “Save”.
7) Go to a particular product page and you will find your question posted there with the answer.
8) Kindly, refer to the given below images.
How do I find MailChimp API key and List Id?
1) To get apikey
Login to your MailChimp account via http://mailchimp.com
Once logged in to MailChimp, click on the Account Name at the top of the left hand side bar and select Profile.
Click on Extras and a drop down will appear. From here, select API Keys.
Under Your API Keys you’ll find your API Key listed in the table below.
2) To get listid
Navigate to the Lists page.
Click the drop-down menu next to the list you want to work with, and choose Settings.
Click List name & defaults.
Find the List Name heading and look nearby for the List ID.
Click on Extras and a drop down will appear. From here, select API Keys.
Under Your API Keys you’ll find your API Key listed in the table below.
2) To get listid
Navigate to the Lists page.
Click the drop-down menu next to the list you want to work with, and choose Settings.
Click List name & defaults.
Find the List Name heading and look nearby for the List ID.
How do I integrate MailChimp?
1) Go to MailChimp Integration Screen.
2) Copy and paste your MailChimp API Key and List Id under which you want to sync all customer data.
3) Click “Connect”.
Is there any ability to stop notification when a new question gets posted?
Yes, Under the “Settings” section, you will find a button with the “Get email notification on new question submission?” title.
It is set to default to “Enabled” but if you want to stop notifications, set it “Disable”.
How do I decide whether to make an answer publically visible or not?
Under the Answer screen, you will find a tick box to make the answer public.
By default, it will remain to untick. tick it if you desire it to be visible to all.
How to be notified on multiple email addresses when a new question gets posted?
Yes, Under the “Settings screen > Support Team Email(s)” section, you can provide as many comma-separated valid email addresses as you may require.
