Click “Customer Exception” from the top navigation bar, and start adding your desired customers into an exceptional list, those customers won’t be auto-tagged.
What if I don’t want some exceptional customers to get auto-tagged?
How to start creating rules?
Click “Create New Rule” from the top navigation bar, set a rule according to your needs and save it. All existing rules appear under the “Dashboard / Home”.
When do tags get applied?
Our app has a queue system, so if you have a large number of orders, our app will take a while to tag them all, perhaps 10 to 20 minutes depending on the number of orders.
How do I set up the App?
No extra code or installation steps are required to make the app functional. Just install the app and create rules & conditions as per your needs and you are good to go it will start working immediately.
How do I import/export the questions & answers?
Step 1
Import Export Questions & Answers
- Locate the ‘Import/Export’ option within the ‘More’ section.
- You can import your existing questions and answers by uploading a .csv file.
- Alternatively, you can export all your questions and answers in .csv file format.
Note: Please make sure that your .csv file adheres to the exact format demonstrated in the ‘Sample.csv’ file.”
Can I decide whether to notify the questioner when an answer is posted/updated or not?
Step 1
Single question delete
- Navigate to Q&A within the app
- Click the edit button for the question you want to reply
- Check “Notify the questioner about the answer” to notify users regarding their questions reply
How do I post a question myself?
Step 1
Adding a Question
- Click the “Add Question” button located at the top of the app’s homepage.
Step 2
Updating Question Details
- On the left side, click the “Select Product” button to choose a product.
- In the “Question input” field, type your question.
- (Optional) You can select or upload images related to the question.
- In the “Answer input” field, write your answer.
- (Optional) You can select or upload images related to the answer.
- Toggle the status to determine whether to publish or unpublish the question.
- Save your settings by clicking the “Save” button.
These revised steps should make it clear and easy to follow when adding and updating questions within the app.
How do I integrate MailChimp?
Step 1
Setup mailchimp
- Navigate to the MailChimp within the app.
- Add mailchimp API key and List Id
- Click update/disconnect button to save your settings.
- Click save button to save your settings.
Is there any ability to stop notification when a new question gets posted?
Step 1
Enable disable email notification on new question.
- Navigate to the Setting screen within the app.
- Enable/disable Email notification on new question.
- Click it and save your settings.
How do I decide whether to make an answer publically visible or not?
Step 1
Update questions visibility at storefront
- Navigate to the particular question and edit it.
- Enable toggle button to make it publish or unpublish
- Click save button to save your settings.
