What if I don’t want some exceptional customers to get auto-tagged?

Click “Customer Exception” from the top navigation bar, and start adding your desired customers into an exceptional list, those customers won’t be auto-tagged.

How do I import/export the questions & answers?

Step 1

Import Export Questions & Answers

  1. Locate the ‘Import/Export’ option within the ‘More’ section.
  2. You can import your existing questions and answers by uploading a .csv file.
  3. Alternatively, you can export all your questions and answers in .csv file format.

Note: Please make sure that your .csv file adheres to the exact format demonstrated in the ‘Sample.csv’ file.”

How do I post a question myself?

Step 1

Adding a Question

  1. Click the “Add Question” button located at the top of the app’s homepage.

Step 2

Updating Question Details

  1. On the left side, click the “Select Product” button to choose a product.
  2. In the “Question input” field, type your question.
  3. (Optional) You can select or upload images related to the question.
  4. In the “Answer input” field, write your answer.
  5. (Optional) You can select or upload images related to the answer.
  6. Toggle the status to determine whether to publish or unpublish the question.
  7. Save your settings by clicking the “Save” button.

These revised steps should make it clear and easy to follow when adding and updating questions within the app.

How do I integrate MailChimp?

Step 1

Setup mailchimp

  1. Navigate to the MailChimp within the app.
  2. Add mailchimp API key and List Id
  3. Click update/disconnect button to save your settings.
  4. Click save button to save your settings.